How does it work?
It's really important that you tell us exactly how you want your design to look. We will use this information to create the design and then send it to you. You look over it and give us the approval. We don't start printing before then.
How many changes can I make?
After we have created or modified the design for you, you have 3 revisions (for full custom) and 2 revisions (for semi-custom) to change your wishes. So think carefully about what you would like to have changed and, if possible, let us know in bulk and not bit by bit. This saves us a lot of work and you money.
For each further revision we have to charge you 50€.
Cancellation and refund as well as returns for full-custom and semi-custom sets
A cancellation of your order and an associated refund is only possible as long as we have not started any work. If we are still in the design process and haven't printed anything yet, we can still cancel the order after individual consultation with you and only charge you a percentage of the original order value (depending on how much work has already been done).
However, if we have already started printing the kit or have even handed it over to our shipping service provider, cancellation and refunds are no longer possible. These are individually customized goods, which we would not be able to sell in the future.